Privacy Policy

1. Introduction

Bluewave Cryogenics, Inc. ("Company," "we," "us," or "our") is a corporation incorporated under the laws of the State of Hawaii, United States of America. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us in connection with our cryogenic products and services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. This policy is incorporated into and subject to our Terms of Service.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, company name, and mailing address when you submit a quote request, contact form, or otherwise communicate with us.
• Transaction Information: Purchase history, product inquiries, service agreements, and related communications concerning our liquid nitrogen generators and cryogenic equipment.
• Technical Information: IP address, browser type, operating system, referring URLs, pages visited, and other usage data collected automatically when you visit our website.
• Communications: Records of correspondence including emails, phone calls, and messages sent to our support or sales teams.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to quote requests, inquiries, and provide customer support.
• To process orders and fulfill purchase agreements for cryogenic products.
• To send technical documentation, product updates, safety notices, and warranty information relevant to your equipment.
• To comply with applicable federal, state, and local laws and regulations, including those governing the sale and operation of cryogenic equipment.
• To improve our website, products, and services through analytics and feedback.
• To send marketing communications where you have consented or where permitted by law.
• To protect the safety, security, and integrity of our business and users.

4. Disclosure of Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our website, processing payments, shipping products, or providing customer service, subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority, including compliance with U.S. Department of Commerce, OSHA, and other regulatory agencies with jurisdiction over cryogenic materials and equipment.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets, with appropriate confidentiality protections.
• Safety: When necessary to protect the rights, property, or safety of Bluewave Cryogenics, our customers, or the public, particularly in connection with hazardous material handling incidents.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze site traffic. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly as a result. We do not currently respond to "Do Not Track" browser signals.

6. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use caution when transmitting personal information online.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations (including obligations under Hawaii state law and applicable federal regulations), resolve disputes, and enforce our agreements. Customer records related to product sales and warranties may be retained for a minimum of seven (7) years in accordance with standard commercial record-keeping practices.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, correct, or delete your personal information.
• The right to opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
• Rights under applicable state privacy laws, including Hawaii Revised Statutes Chapter 487N (Security Breach of Personal Information).

To exercise any of these rights, please contact us using the information in Section 11.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: